Terms of Service

1. Who Should Use This

2. Acceptance of Terms

By accessing, registering for, or using any Service offered by Ease Commerce Technologies Pvt. Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with all additional policies, guidelines, or amendments referenced herein (including the Privacy Statement and Cookie Policy).

If you do not agree, you must immediately discontinue access and refrain from using the Services.

2.1 Contractual Capacity and Representation

2.2 Nature of Agreement

2.3 Electronic Communication and Documentation

2.4 Refusal and Withdrawal of Consent

2.5 Proof of Acceptance

Ease Commerce’s systems automatically log and retain metadata (including IP address, timestamp, user ID, and device signature) for every acceptance event. These records serve as admissible proof of contract formation under the Indian Evidence Act, 1872, and IT Act, 2000.

3. Description of Services

Ease Commerce provides a cloud-based, subscription-driven Software-as-a-Service (SaaS) platform that enables businesses to manage and automate eCommerce operations.The Services include, but are not limited to, the following core functionalities:

3.1 Scope of Services

• Order Data Analysis & Processing Automated consolidation and analysis of orders from multiple marketplaces or channels to provide insights on fulfillment performance, revenue, and operations.
• Advanced Warehouse Management Real-time tracking of stock levels, bin mapping, inward/outward flows, and multi-warehouse synchronization.
• Product Database Management Centralized SKU catalog management with variant handling, bulk uploads, and attribute mapping.
• Payment Reconciliation Automated matching of orders, invoices, and settlements from payment gateways and marketplaces to reduce manual reconciliation effort.
• Return & Refund Management Workflow automation for reverse logistics, approvals, and financial adjustments across multiple channels.
• Task & Team Management Role-based task assignment, activity tracking, and accountability features for operations teams.
• Data Analytics & Report Management Dashboards and reports for business intelligence, performance tracking, and operational KPIs.

These modules collectively support multi-channel sellers, brand distributors, 3PLs, and retailers in optimizing operations and scaling efficiently.

3.2 Service Plans and Features

Ease Commerce offers multiple subscription tiers—Basic, Growth, and Premium—each with pre-defined resource limits and feature access levels:

Ease Commerce reserves the right to modify plan structures, feature availability, or limits at its sole discretion with reasonable prior notice to existing subscribers.

3.3 Platform Nature and Technical Environment

The Services are delivered through web and API-based interfaces hosted on secure cloud infrastructure located within India or equivalent jurisdictions.

The platform relies on integrations with external systems—such as Amazon MCF, Shopify, Flipkart, WooCommerce, ERP tools (Tally, Zoho Books, SAP, NetSuite), and payment gateways—to exchange order, product, and transaction data.

Ease Commerce acts solely as a data-processing and workflow-automation layer and does not perform physical logistics, payment collection, or product delivery on behalf of its clients.

System uptime targets, latency benchmarks, and maintenance schedules may vary depending on infrastructure availability and are subject to reasonable industry standards.

3.4 Service Updates and Improvements

Ease Commerce continuously enhances functionality through product updates, bug fixes, and security patches.

Minor updates may be deployed without notice.

Material feature changes or pricing adjustments will be communicated in advance via registered email or in-platform alerts.

Continued use after such communication constitutes acceptance of the updated Services.

For transparency, Ease Commerce maintains a changelog and version history accessible to all subscribers.

3.5 Beta Features and Early Access Programs

Ease Commerce may offer experimental or beta features for testing. Participation is voluntary and subject to specific program terms.

Such features are provided "as-is" and may be modified or discontinued without obligation or liability.

3.6 Third-Party Dependencies

Because Ease Commerce integrates with external APIs, webhooks, and SDKs, users acknowledge that:

• Functionality and uptime may depend on the availability and stability of those external services.
• Any interruption, API rate-limiting, or policy change by third-party providers may temporarily impact performance.
• Ease Commerce shall not be held liable for any resulting limitation, delay, or data discrepancy arising from such third-party dependencies.

3.7 Service Exclusions and Disclaimers

1. Ease Commerce does not guarantee uninterrupted access, error-free performance, or compatibility with all browser or system environments.
2. The platform does not provide accounting, legal, taxation, or compliance advice; users remain responsible for their own regulatory obligations.
3. Data analytics outputs, reports, or insights generated through the Services are advisory in nature and should not replace independent business judgment.
4. The Services are offered as a technology solution, not a fiduciary or professional service.

3.8 User Obligations in Relation to Service Use

Users agree to:

• Configure integrations responsibly and monitor data accuracy.
• Maintain appropriate backups of source data where applicable.
• Avoid overuse, misuse, or automation that exceeds plan limits or affects system stability.
• Comply with data-protection laws when importing or processing customer data through the platform.

Failure to comply may result in throttling, temporary suspension, or termination as outlined in Section 13.

3.9 Performance Metrics and Support

Ease Commerce endeavors to maintain 99.5% uptime, excluding scheduled maintenance.

Support is provided via email or in-platform ticketing during business hours (IST 10:00 AM – 7:00 PM, Mon-Sat).

Premium plans may include priority response or SLA-based support terms detailed in separate service-level documentation.

3.10 No Implied Warranties

Except as expressly stated, Ease Commerce disclaims all implied warranties—including merchantability, fitness for a particular purpose, and non-infringement—under Section 16 of the Indian Sale of Goods Act and general contract principles. Use of the Services is at the user's sole risk.

3.11 Acknowledgment

By continuing to use the Services, you acknowledge that you understand:

• The scope and limitations of the platform;
• That third-party integrations and API behavior are outside Ease Commerce's control; and
• That the platform's purpose is to enable, not substitute, your business's operational processes.

4. Account Registration and Security

4.1 Account Creation and Eligibility

To access and use the Services, every user must create an authorized account ("Account") on the Ease Commerce platform by providing accurate business details including, but not limited to, company name, GST number, official email address, and registered contact information.

Each Account is created for a single legal entity and may include multiple authorized users ("Team Members") operating under assigned roles and permissions.

You are responsible for ensuring that all Team Members using your Account comply with these Terms.

Ease Commerce reserves the right to verify user identity or business registration details before granting or continuing access.

4.2 Accuracy of Information

You agree to provide complete, truthful, and current information during registration and to update it promptly if it changes.

Any use of false, misleading, or impersonated information (including unauthorized use of another entity's credentials) constitutes a material breach of these Terms and may result in immediate suspension or termination of access.

Ease Commerce reserves the right to deny or revoke account access where verification fails or legal risk is identified.

4.3 Account Credentials and Access Management

You are solely responsible for safeguarding your username, password, API keys, and authentication tokens.

Access credentials must not be shared with unauthorized persons, vendors, or contractors outside your organization unless explicitly permitted.

You agree to implement and enforce internal access control measures such as:

• Role-based permissions for employees or agents,
• Regular password updates,
• Two-factor or multi-factor authentication (MFA), and
• Timely revocation of access for departing employees or partners.

Ease Commerce may, at its discretion, enforce MFA, session timeout limits, or device-level restrictions to enhance platform security.

In the event of any unauthorized access, breach, or misuse of credentials, you must immediately notify Ease Commerce at [email protected].

4.4 Data Controller and Processor Roles

In compliance with the Digital Personal Data Protection Act, 2023, you acknowledge and agree that:

You (the business or entity using the platform) act as the Data Fiduciary / Data Controller—the owner of the business and customer data uploaded or synced to Ease Commerce.

Ease Commerce acts solely as a Data Processor (or "Data Processor / Data Service Provider") that processes such data strictly under your instructions for the purpose of providing the Services.

You remain solely responsible for:

• Obtaining lawful consent from your customers or partners before uploading their data,
• Ensuring compliance with applicable data protection laws,
• Responding to data subject access, correction, or deletion requests.

Ease Commerce will not use, disclose, or sell any customer or business data for purposes other than delivering and improving its Services.

4.5 Security Standards and Practices

Ease Commerce implements reasonable and appropriate technical and organizational measures consistent with global standards, including but not limited to:

• Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Infrastructure: Cloud hosting in ISO 27001 & SOC 2 Type II certified data centers located in India or equivalent jurisdictions.
• Access Logs: Every login, modification, or API call is logged with user ID, timestamp, IP, and device metadata for traceability.
• Periodic Audits: Regular internal security assessments and third-party vulnerability scans.
• Incident Response: A defined process for detection, containment, notification, and resolution of security incidents.

While Ease Commerce employs industry-standard safeguards, you acknowledge that no system is fully immune to risks inherent in internet transmission. You agree that Ease Commerce shall not be held liable for unauthorized access or data loss arising from your negligence, password sharing, or misconfiguration.

4.6 Account Ownership and Administrative Control

The primary registrant (the individual or entity who created the Account) is deemed the Account Owner.

The Account Owner has full administrative rights, including control over billing, permissions, and user access.

Ease Commerce will not mediate ownership disputes between internal users or affiliated organizations.

In the event of a dispute, Ease Commerce may, at its sole discretion:

• Suspend access to prevent misuse until ownership is resolved, or
• Rely on official business documentation (GST registration, incorporation certificate, etc.) to determine rightful control.

4.7 Multiple Accounts and Integrations

Each business entity must maintain its own dedicated account. Use of a single account to manage multiple unrelated businesses without authorization is prohibited.

API credentials or tokens provided for integrations (e.g., Amazon MCF, ERP systems, payment gateways) are specific to your Account and must not be shared or reused across unrelated entities.

Ease Commerce may temporarily suspend API access if abnormal traffic, unauthorized use, or data integrity concerns are detected.

4.8 Account Suspension or Termination

Ease Commerce reserves the right to suspend or terminate your Account if:

• You fail to maintain accurate registration details,
• You violate any provision of these Terms,
• Unauthorized access or suspicious activity is detected,
• You fail to make timely payment for your plan, or
• Continued use poses legal, reputational, or data security risks.

Upon suspension, you will be notified at your registered email address, and access will remain restricted until the issue is resolved.

Ease Commerce may also permanently terminate inactive or trial accounts after 90 days of non-use.

4.9 Account Recovery and Support

If you lose access due to password compromise or personnel changes, authorized recovery may be initiated by:

• Submitting a written request from the registered business email domain, or
• Providing valid proof of business ownership or authorization.

Ease Commerce reserves the right to deny recovery if identity verification fails or the request appears fraudulent.

4.10 Liability for Account Misuse

You are fully responsible for all activities that occur under your Account. Ease Commerce will not be liable for any loss, damage, or exposure arising from:

• Unauthorized access due to weak or shared passwords,
• Misuse by your employees or third-party agents,
• Failure to revoke access upon personnel changes, or
• Integration with unverified third-party tools.

Ease Commerce's liability, if any, shall remain limited as described under Section 11 (Limitation of Liability).

4.11 Account Data Retention and Deletion

Upon account closure, Ease Commerce will retain transactional and configuration data for 30 days to allow export or retrieval.

After this period, all stored data will be permanently deleted or anonymized unless retention is required by law or audit purposes.

Data deletion requests must be made in writing by the Account Owner or an authorized signatory.

4.12 Audit Trail and Evidence

Ease Commerce maintains immutable audit logs capturing account activities, configuration changes, and consent events. These records are admissible under the Indian Evidence Act, 1872, and serve as proof in any dispute regarding usage, data changes, or contract compliance.

5. Subscription, Billing & Payment

Ease Commerce operates on a subscription model with monthly or annual plans. All fees are listed in INR and include applicable taxes. Payments can be made via approved online gateways or bank transfer.

Your subscription renews automatically unless canceled at least 7 days before the next billing date. Fees are non-refundable except for verified billing errors.

Failure to pay may lead to suspension or termination of your account. Ease Commerce follows RBI-compliant e-mandate processes for recurring payments.

6. Free Trials and Demos

Ease Commerce may offer free trials or demos so you can explore the platform before subscribing. Trials are time-limited and provided "as is" without guarantees. We reserve the right to modify or withdraw trial access at any time. All data from expired trials may be deleted unless you convert to a paid plan.

7. Data Usage & Privacy

Ease Commerce respects your privacy and handles data in line with India's Digital Personal Data Protection Act (2023) and other applicable laws. By using the platform, you consent to the collection and use of limited business and customer data needed to deliver and improve our services.

We process your data only for legitimate business purposes—order management, reporting, analytics, and integrations. All data is encrypted in transit and at rest, stored securely on trusted cloud infrastructure.

Ease Commerce does not sell, rent, or share your data with third parties except where required to integrate with services you authorize (like Amazon MCF, ERP tools, or payment gateways). You can review how data is collected, stored, and deleted in our full Privacy Statement.

8. Third-Party Integrations

Ease Commerce connects with third-party services such as Amazon MCF, Shopify, Flipkart, WooCommerce, ERP systems (Tally, Zoho Books, SAP, NetSuite), and various payment gateways. These integrations help you sync orders, payments, and data across platforms.

You're responsible for authorizing and managing your own third-party connections. Ease Commerce is not liable for downtime, delays, data errors, or policy changes caused by these external providers.

Use of any integration means you also agree to that provider's separate terms and privacy policies.

Ease Commerce uses secure methods like OAuth tokens and API authentication to protect your credentials—no passwords are stored directly.

9. Intellectual Property

All software, design, text, graphics, code, and trademarks on Ease Commerce are owned or licensed by Ease Commerce Technologies Pvt. Ltd. You're granted a limited, non-transferable, non-exclusive license to use the platform for your internal business operations only.

You retain ownership of your own business and customer data. However, Ease Commerce may use aggregated and anonymized data to improve features, analytics, and system performance.

You may not copy, modify, resell, or reverse-engineer any part of the platform. Unauthorized use or reproduction of our intellectual property is strictly prohibited.

10. User Responsibilities

You agree to use Ease Commerce only for lawful business purposes and in compliance with these Terms.

You must:

• Ensure that all data you upload or sync is accurate and legally obtained.
• Protect your account credentials and restrict platform access to authorized users only.
• Follow data protection and eCommerce laws relevant to your business.
• Avoid actions that could harm, overload, or disrupt the platform or other users.

Ease Commerce may suspend or terminate access if misuse, fraud, or violation of these Terms is detected.

11. Limitation of Liability

Ease Commerce strives to provide reliable and secure services, but we can't guarantee uninterrupted or error-free operation.

To the maximum extent allowed by law:

• Ease Commerce is not liable for indirect, incidental, or consequential losses, including lost profits, data, or business opportunities.
• Our total liability for any claim will not exceed the fees you paid in the three months before the issue occurred.
• We are not responsible for delays or issues caused by third-party providers, internet failures, or events beyond our control.

Use of the Services is at your own risk, and you agree that Ease Commerce's role is limited to providing a technology platform.

12. Service Modifications & Updates

Ease Commerce may update, enhance, or modify its features to improve performance, security, or compliance. Minor updates may be applied automatically, while major changes will be communicated through email or in-app notifications.

Continued use of the platform after any update means you accept the revised features or terms. Ease Commerce may also discontinue outdated or experimental features when necessary.

13. Termination

You can cancel your Ease Commerce subscription or close your account at any time by contacting our support team.

Ease Commerce may suspend or terminate your account if:

• You violate these Terms,
• Fail to make timely payments, or
• Engage in unauthorized, fraudulent, or harmful activity.

After termination:

• Your access will end immediately,
• You'll have up to 30 days to export your data, after which it may be deleted,
• Outstanding dues, if any, must be settled before closure.

Ease Commerce may also end inactive or trial accounts after prolonged non-use.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or related to your use of Ease Commerce will fall under the exclusive jurisdiction of the courts of Bangalore, Karnataka.

Both parties agree to first attempt an amicable resolution before pursuing legal action.

15. Contact & Grievance Redressal

For general questions, billing issues, or support requests, reach us at:

[email protected]

For concerns related to privacy, data handling, or policy compliance, contact our Grievance Officer:

Grievance Officer:

CA Sandeep Puniya

[email protected]

Ease Commerce Technologies Pvt. Ltd., 2nd Floor, 127, 10th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India